Returns & Exchanges

At AffordableEbikes, we want you to ride with confidence. If you're not completely satisfied with your purchase, you can return your e-bike or accessories within 30 days of delivery in original, unused condition.

1

Initiate Your Request

Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the e-bike in its original manufacturer packaging, ensuring all chargers, keys, and manuals are included.

3

Ship It Back

Attach the provided shipping label to the box and drop it off at an authorized carrier location or schedule a freight pickup for large items.

4

Receive Your Refund

Once our technicians inspect the returned item, we will process your refund to the original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing